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(1 votes, average: 3.00 out of 5)
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Is employee turnover getting you down? Are you used to using your gut instinct to make hiring decisions? Unfortunately, gut instinct isn’t enough these days. Job hunters know how to play the hiring game so they’ll probably tell you what you want to hear unless you know how to avoid these five common mistakes when interviewing job applicants.
If you’d like to put systems into place for hiring employees, check out the webinar, How to Hire *STAR* Employees for Your Cleaning Company.
Let’s keep the discussion going below. What interview mistakes have you made in the past and what did you learn from it?
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When I first started interviewing candidates for a position I made the mistake of not having a list of questions ready before the interview. I would ask what ever came to mind.
Now I have everything prepared in advance.
This makes the interview process more efficient.
I have five employees that are doing well because I continue to talk, train, work and respect them and keep them informed about upcoming contracts. I do believe training and respect is the key to successful staffing. I also keep in contact with my contracts on a daily, weekly basic. Thanks to CleaningBiz.tv and The Janitorial Store’s Trash Talk. I am working on joining membership.
WOW Jean,,,,I am guilty as charged. I know I need work on #2 by putting too much bearing on first impressions as well as #5 Talking too much. This has really opened my eyes as we are having difficulty in this area.
Matt
Hey Matt,
I know how you feel, I’ve been there too!
Sometimes we just need a reminder to slow down, get past the first impressions and ask the right questions. It can make a huge difference if it helps you to make the right hiring decision.
Just remind yourself that if you hire this person it will cost you at least $500, so it’s worth hiring the RIGHT person for the job!
Jean
I feel I made the right choice. I was more nervous than my staff, I ask right questions and let them do most of the talking. One question I have is which marketing tip best works. With my accounts I give them respect and trust.
How Can I get Sharon’s CD and Dick Ollek’s book
You can buy Dick’s books here (he has 3):
http://www.thejanitorialstore.com/products/department62.cfm
Which CD of Sharon’s are you looking for?
customer service and sacfactory
Sharon’s customer service CD is available here:
http://www.thejanitorialstore.com/products/item922.cfm
I also rely too much on first impressions and on the information on the resume, then the applicant is just telling me what I want to hear. I need to be better prepared with challenging questions and let them do more of the talking
Hi Michelle,
Glad you are able to recognize that you could be better prepared with more challenging questions. That’s the first step to making changes in how you do things. I like to ask them to tell me about a time they had a conflict with a supervisor. That gives you a lot of insight into how they interact with supervisors and managers.
Thanks for the great tips…
Does anyone use a office or kitchen setting
to see how your applicant performs.
I have in the past allowed applicants to clean my place to see how they do. You are able to see exactly what your customer would see. You can also hide something of value ($20.00) to see if it’s turned in?
How did that go for you? Thought’s of doing that my self….
Cheryl,
Yes, we used our office to train new employees. We had a kitchen/breakroom, office areas and two bathrooms, one with a shower. So it was a great place to train. It works great especially for commercial cleaners. For residential it might not be as easy unless you have them clean your house. I do know a residential cleaning business owner that set up a whole apartment in the upper level of his office and that is what he uses for training.
This was a great video. I just learned not to go off of first impressions and let the applicant do all the talking. Great tips
question what is the going rate for a 2500 sq.ft. house being used as office. i know it will take two people and its twice a week cleaning.
Thanks so much Jean! This episode came at the perfect time for me. I’ve been putting off expanding my business for the fear of having to hire new employees. Now I really feel good about making some changes Thanks again for providing this helpful information.
Betsy
Hi Betsy,
So glad this episode was helpful to you! I just love it when the timing is just right
A GREAT video. Took me many years to figure this out. Once I did, life became so much more fun. You are going to help a lot of people with this video.