#31 – How to Handle Customer Complaints in Your Cleaning Business

Todd Hopkins of Office Pride shares tips on handling customer complaints including:

1) Getting clients to complain and not cancel,

2) What you should never say to a client, and

3) Following up after the complaint.

Please post your comments on this video below.

Todd’s Website: Office Pride

Buy Todd’s books here:

Five Wisdoms For Entrepreneur Survival

The Janitor: How an Unexpected Friendship Transformed a CEO and His Company

 

2 Responses to “#31 – How to Handle Customer Complaints in Your Cleaning Business”

1. victoria says:

   November 6, 2011 at 9:28 am

   Great video…I knew everything he talked about but it was a good reminder…sometimes I do need some of those

   Reply
2. Terry says:

   November 8, 2011 at 2:39 pm

   Very informative video. Very good tips and suggestions.

   Reply