Learn the formula for tracking client retention, acquisition and attrition for your cleaning business.
To use the calculator mentioned in the video, go here: Customer Retention, Acquisition and Attrition Calculator
Do you know your client retention rate? Are you happy with it? If you’re not happy with your numbers, what are you doing to do to change it? Post your comments below.
This episode is made possible by our new DVD, Janitorial Employee Safety Program.