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If you own a cleaning company you’ve probably had clients that always want you do do some additional cleaning that will “just take a few minutes”. And those clients usually expect you to do this additional cleaning for free! This episode gives tips for handling these “special requests” from your cleanng clients.
In Part 2, learn how to back up your online services like Facebook, Flickr and Gmail using a service called Backupify.
This episode’s sponsor is CleaningBizWebsites.com, marketing websites created exclusively for commercial and residential cleaning companies. These websites give you all the marketing tools you need to convert website visitors into clients.
We’d love to hear your thoughts on this episode. Please post your comments below.
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omg I get abused this way, I have a lady that leaves stuff every where he stove top is loaded with sauce/grease so on. I went from 100.00 per cleaning to 125.00 takes 4 hours and I could go longer. Now she moves her couch out and flips cushions, desks and table pulls out to make sure I go under them! stuff all over her kids bedroom floors and hers… Just a mess. What would you all do?
You said it up front. You are being abused!! These people are users and abusers. I don’t stand for this in my personal life & I won’t accept it in my business. Jean said it in her TV show. Give them a list of specifications and notice of charges for all extra time required. If they continue to attempt to abuse you and your time let them find another company.
I would explain to her that the flat rate was based on general cleaning,and give her specifics or examples. Any extra cleaning should be charged according to an hourly (your choice)which should vary according to the job. I had a client for general cleaning, who would expect my wife to clean his excrement(crap)from the floor or where ever he decided to go. He is an alcoholic and would lose control of his bowels when he was inebriated. I told my wife that was not part of the job, and it was considered hazardous waste. The charge for that would be extremely costly. She felt sorry for him and would clean it, then complain later. Now we do not clean for him at all.
Itemize your cost for your customers and take the loss leader (a loss to lead in more business)at your own discretion. Remember, when you give too much, they expect and take much more!