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Episode #7 – Which cleaning customers should be getting most of your attention? The larger sized clients with high profits or the smaller clients that seem to take up a large chunk of your time?
Plus, a great resource for training your office workers and supervisors.
This episode’s sponsor is CleaningBizMarketingMaterials.com, the only place on the Internet where you’ll find customized, personalized marketing collateral designed exclusively for cleaning companies.
Share your thoughts on today’s show by leaving a Reply below!
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After 20 years in the cleaning business, I can say that your video is accurate. In dealing with small accounts it is important to prioritize your time to maximize your impact on your client/customer base. Servicing larger accounts needs to be in proportion to their impact on your bottom line!
hi jean you are so right
we had this one customer was a small one and just seemed things we getting out of proportion
they werent paying on time anymore, they kept rescheduling, and asking for extra things at no extra cost
we got rid of them and the next week we got a larg contract.
and now there is another one we have been thinking about, they are getting a real cheap price dont have to pay for supplies and always in morning how they like, they raise the price or buy product, they are far out of the way and just dont seem to care about our company, we just dont think its work it anymore.
but havnt decided to let them go yet
Great information, thank you! It was nice to meet this week here in Orlando, now I can put a person to the video:)
Thanks Leslie, It was great meeting you too!
Jean,
Love the video, and it made much since. Sometimes bigger is better and it all depends on the situation. I think sometimes its good to have those smaller accounts, say if you loose one you still have a few others to live on. But say you have one Huge account that takes all of your time, and you lose that. Then you are screwed. I guess it all depends on the persons tolerance.
Good advice Jean. Good accounts are good, some are better like schools and some are worse (property management). Sometimes you can make a good living serving big accounts, but sometimes when I bid property management I wish I had a few smaller accounts instead this big one. Of course, everyone wants to get bigger and serve big building but like another poster said we try to keep smaller accounts in our portfolio too in cases something happens with big ones.